Privacy Policy

1) Who We Are

2) Information We Collect

A) Information you provide

We collect information you provide directly to us, including:

• Account information: email address and basic account identifiers.
• Support communications: messages you send to us and any information included.
• Purchase/plan details: plan selection, credits purchased, subscription status, and transaction history.

Payments are processed by third-party payment processors. We do not store full payment card details on our servers.

B) Content you upload / submit for processing

We collect and process:

• Uploaded videos and/or URLs you provide for watermark removal.
• Processed outputs generated by the Service.
• Job metadata: file type, file size, timestamps, processing mode used, job status (queued/processing/completed/failed), and technical logs needed to run and troubleshoot the Service.

C) Information collected automatically

When you use the Service, we may automatically collect:

• Device and usage data: IP address, device type, browser type, operating system, referring URLs, pages viewed, and interaction events.
• Cookies and similar technologies: used for authentication, security, and analytics/measurement (see Section 7).

D) Analytics and advertising / retargeting

We use analytics and retargeting to understand performance and improve marketing efficiency. This can include:

• Event data such as page views, signups, logins, checkout starts, purchases, and other interactions.
• Advertising measurement and retargeting cookies/pixels (e.g., Meta Pixel) to show relevant ads to users who have visited our site or interacted with our content.

3) How We Use Information

We use your information to:

1. Provide and operate the Service

• Create and manage accounts
• Process video jobs and deliver outputs
• Manage credits, subscriptions, and billing status
• Provide download links and notifications

2. Improve reliability, performance, and product quality

• Diagnose processing failures
• Monitor performance and prevent silent failures
• Improve user experience and workflows

3. Communicate with you

• Transactional emails (receipts, account notices, processing notifications)
• Support responses and service updates

4. Security and fraud prevention

• Prevent abuse (e.g., automated scraping, malicious uploads, fraudulent signups)
• Protect users and platform integrity

5. Analytics and marketing

• Understand what drives conversions and retention
• Run retargeting ads and measure their effectiveness (see Section 7)

4) Legal Bases for Processing (GDPR/UK GDPR)

If you are located in the EU/UK, we process personal data under the following legal bases:

• Contract: to provide the Service (processing your videos, managing credits/subscriptions).
• Legitimate Interests: securing the Service, improving performance, analytics, and fraud prevention.
• Consent: where required for certain cookies/retargeting technologies.
• Legal Obligation: compliance with applicable laws and lawful requests.

5) How We Share Information

We may share information with:

A) Service providers (subprocessors)

We use third-party providers to operate the Service, such as:

• Hosting, storage, and compute infrastructure
• Authentication and database services
• Payment processors
• Email delivery providers
• Analytics and error monitoring services
• Advertising/measurement partners for retargeting (e.g., Meta)

These vendors are authorized to process information only to perform services for us and are typically bound by confidentiality and data protection obligations.

View our subprocessors list →

B) Business transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

C) Legal and safety

We may disclose information when we believe it is necessary to:

• Comply with law or legal process
• Protect rights, safety, and security of users, the Company, or the public
• Detect, prevent, or address fraud, abuse, or security incidents

6) Video Storage, Retention, and Deletion

A) Retention period

• Uploaded videos and outputs are stored temporarily to provide the Service and enable downloads.
• Videos and outputs are automatically deleted after 90 days.

We may retain non-video data longer (e.g., invoices, credits ledger, security logs, analytics aggregates) as needed for legal, accounting, fraud prevention, and system integrity.

B) Account deletion

We provide complete account deletion from within the app. When you delete your account:

• Your account profile and identifiers will be deleted or de-identified where feasible.
• Certain records may be retained as required for legal, tax, dispute resolution, fraud prevention, and accounting purposes (e.g., payment records).
• Video retention remains subject to our deletion policies and technical constraints; we aim to delete associated stored videos/outputs consistent with the account deletion process and retention settings.

7) Cookies, Analytics, and Retargeting

A) Cookies used for essential functionality

We use essential cookies for:

• Authentication and session management
• Security and abuse prevention
• Basic site functionality

These cookies are necessary for the Service to work.

B) Analytics

We use analytics to understand usage patterns, diagnose issues, and improve the Service. Analytics may include events like signup, login, upload started, job completed, and purchase completed.

C) Retargeting and advertising measurement

We use retargeting tools (such as the Meta Pixel) that may:

• Collect event data (e.g., page views, conversions)
• Help us show ads to people who have interacted with our site
• Measure ad performance (attribution)

Depending on your location, you may be able to control certain cookies via browser settings or cookie banners where required.

8) Data Security

We implement reasonable safeguards designed to protect your information, including:

• Secure connections (HTTPS)
• Access controls and least-privilege practices
• Monitoring and logging for reliability and security

No system can be guaranteed 100% secure. You are responsible for safeguarding your account access.

9) International Data Transfers

If you access the Service from outside the United States, your information may be processed in the U.S. or other locations where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

10) Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information
• Object to or restrict certain processing
• Receive a portable copy of your data

You can delete your account inside the app. You can also contact us:

• privacy@blanklogo.app (requests, privacy questions)
• support@blanklogo.app (support requests)

11) Children's Privacy

The Service is not intended for children under 13 (or under 16 where required). We do not knowingly collect personal information from children.

12) Changes to this Policy

We may update this Privacy Policy. If changes are material, we will provide notice by updating the date above and/or providing additional notice in the Service.

13) Contact